Our contact details:

Hollow Oak Glamping Ltd

Brynffanigl Uchaf

Betws yn Rhos, Abergele

Conwy, LL22 8AD

 

Phone: 01492 680567/07780 701553

E-mail: lucy@hollowoakglamping.co.uk

Website: www.hollowoakglamping.co.uk

 

Our privacy statement details and describes how your personal information is collected, processed, managed and stored by Hollow Oak Glamping Ltd.

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We are committed to ensuring that your personal information is secure and protected and any personal data y0u supply will be used in accordance with this privacy statement.

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Please let us know if any of your personal information which we hold about you changes or is incorrect by emailing us at: lucy@hollowoakglamping.co.uk.

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We may update this privacy statement from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This privacy statement is effective from 16 Jan 2022.

 

The type of personal information we collect.

We currently collect and process the following information:

• Name

• Telephone number

• Email address

• Postcode (if supplied by the customer)

 

How we get the personal information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• For the purposes of booking your holiday and communicating with us.

• We use the information that you have given us to provide you with details about your booking and share important information relevant to your stay.

• To answer questions relating to your stay.

• We may need to contact you to request payment for your holiday.

• To contact you by telephone, if necessary, whilst you are staying with us.

• To answer booking queries via the contact form on our website, email, text, social media posting or enquiries.

• If you have asked us to put you on a cancellation list or when a new calendar is due to be published. After which your details will be deleted unless they are used for a booking.

 

All data we hold about you is processed for the purposes of communication, record keeping and where necessary for legal claims. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are a legitimate business interest where we receive enquiries and where a booking is made our lawful basis is contract.

 

We also receive personal information, from the following sources, in the following scenarios:

• Cool Camping/Glampingly are OTAs and take bookings on our behalf. They send details via email to inform us when a booking has been made with the name, telephone number and email address of the customer. Please refer to their privacy policy.

• Bedful provide our booking system. Any bookings will be taken via Bedful.com and are subject to their privacy policy.

• Stripe is our secure card payment system and guests will be taken to Stripe to make payments for their booking. Financial data (name of payee, dates and amounts of payments received) will only be used to process your booking. Please refer to their privacy policy.

 

How we store your personal information.

The security of your personal information is extremely important to us. Your information is securely stored by us in internal records and electronic systems which can only be accessed by authorised persons to prevent unauthorised access or disclosure.  

We only keep personal data for as long as necessary to fulfil its purpose. Any booking enquiries made via email, text, by use of the contact form on our website or by other means are kept for 30 days after which we will dispose of your information. Where we are required to do so by law, we will retain certain information for six years to satisfy accounting procedures.

We do not share, sell or distribute your personal information with any organisations or third parties unless we have your permission or are required by law to do so.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

Use of Cookies.

What are cookies - Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.  They are used by web developers to help users navigate their websites efficiently and perform certain functions.

Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. They can be used to analyse traffic and for advertising and marketing purposes. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server, so it presents tailored options based on information about your last visit.

 

How we use Cookies.

We use cookies to anonymously track the visitor usage of our website. This helps to improve and maintain our site but does not involve the collection of any personal data or information that would identify the user. 

In general, the cookies we use may be categorised as essential cookies: security, anti-fraud, and other purposes related to the specific functionality of your service. They improve the user website experience and ensure the security of the website. Details such as IP addresses, the system and the date & time of consent are collected by essential cookies. 

Upon entry to our site, you will be given the option to consent or decline the use of cookies. To check or change what cookies you accept, users are advised to access the security setting within their web browser. You can block cookies at any time in your browser settings from this website and external servers.  However, if you block all cookies (including essential cookies) you may not be able to access parts of our site. Cookies used by our site do not access personal data and do not affect the users’ privacy.

 

Links to other websites.

This website may contain links to external sites, namely our social media channels and Google Maps. These sites may collect or share data about you over which we have no control and advise you to read their privacy policies. We cannot guarantee the security and privacy of these sites and users access these sites at their own risk.

 

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. In accordance with the Data Protection Act 1998, you may request details of personal information which we hold about you.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lucy@hollowoakglamping or Hollow Oak Glamping, Brynffanigl Uchaf, Betws yn Rhos, Abergele, Conwy, LL22 8AD if you wish to make a request.

 

How to complain.

If you have any concerns about our use of your personal information, you can make a complaint to us at Hollow Oak Glamping Ltd, Brynffanigl Uchaf, Betws yn Rhos, Abergele, Conwy, LL22 8AD. Tel: 01492 680567 Mobile: 07780 701553. Email: lucy@hollowoakglamping.co.uk.

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk